What was your storage situation before you came to 800 Storage?
Initially used a fulfillment provider (QuickUp) with a lower starting cost, but prices increased significantly over time. They decided to separate storage and delivery operations and move to a dedicated warehouse solution.
What pain points pushed you to look for an external solution?
The main challenge was increasing costs from the previous fulfillment provider. Separating storage and delivery allowed better cost control and operational efficiency.
How did you hear about us, and what made you decide to try 800 Storage?
Found 800 Storage through Google search. The website presentation, Google reviews, supportive sales process, and especially WhatsApp communication were key factors in choosing the service.
What has changed most since you started using our services?
Appreciates the flexibility and support provided beyond storage. 800 Storage assists with additional requests, manpower support, and operational needs, especially since the client is based abroad.
Can you share any numbers? Cost savings, space reduction, time saved, or efficiency gains?
Previous warehouse costs were approximately 20x higher. Significant time savings were achieved through faster communication and automated processes. Efficiency gains around 25%.
Which specific feature or service has had the biggest impact on your day-to-day operations?
Speed of support was highlighted as the biggest differentiator, especially reliable next-day deliveries.
Have you scaled your storage volume up or down with us? How did that work in practice?
Storage requirements changed over time. Would appreciate more flexibility with shelving options to optimize space when volumes decrease.
What does your team say about the day-to-day experience?
Customer service team is outstanding, very supportive and available at all times, and assistive in several separate special requests.
Is there a specific moment where 800 Storage really came through for you?
Appreciated the support in building shelves inside the units and organizing shoes into boxes.
How would you describe 800 Storage to a colleague in one sentence?
“Very flexible, fast to respond, helpful, and highly recommended.”